Cher ami, merci beaucoup pour votre soutien. Nous continuerons à vous fournir le meilleur service après-vente et à faire mieux.

Hello Kerry, I am very, very sorry that you have encountered such a thing. We are also actively communicating with the freight forwarder, hoping to get some compensation for the damage. In any case, we will pay attention to this matter and give you a satisfactory reply. Sorry for the problem again, we will strengthen the supervision and service of freight transportation, and hope that the same problem will not occur again!